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Legals

Terms & Conditions

Our terms

  • These terms
    1. What these terms cover. These are the terms and conditions on which we supply products to you via our website at : https://aramintacampbell.co.uk/ (our “Website”). Please note that if you wish to purchase a product made to order you should contact contact@aramintacampbell.co.uk. Except as otherwise stated these terms will apply to products ready to purchase. Separate terms and conditions will apply to our  “Custom design” and “Custom made” commission based services. Please contact
    2. contact@aramintacampbell.co.uk
    3. to enquire about these.
    4. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss at our contact details below in clause 2.
    5. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
      1. You are an individual.
      2. You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).
    6. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

 

  • Information about us and how to contact us
    1. Who we are. We are Araminta Campbell Limited, a company registered in Scotland (company number SC526533) whose registered office is at Duddingston, South Queensferry, EH30 9SN, Scotland, UK.
    2. How to contact us. You can contact us by telephoning our customer service team at 0131 555 7395, emailing us at contact@aramintacampbell.co.uk or writing to us at Duddingston, South Queensferry, EH30 9SN, Scotland, UK.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

  • Our contract with you
    1. How we will accept your order. When you purchase from our Website you will be guided through the process of placing an order by a series of simple instructions. Our acceptance of your order (including products made to order) will take place when we email you to accept it, at which point a contract will come into existence between you and us.  You cannot reserve a product by adding it to your basket, it will only be secured for you once payment has been made.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we are unable to obtain authorisation for your payment, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We sell to a limited number of countries outside the UK. For the list of countries we deliver to, and other delivery information, please see Deliveries and Returns.

 

  • Our products
    1. Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    2. Product packaging may vary. The packaging of the product may vary from that shown in images on our Website.
    3. Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

 

  • Your rights to make changes
    1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

  • Our rights to make changes
    1. We may withdraw any products from our Website at any time. Where we have not sent you an order confirmation in respect of such products creating an agreement between you and us, we will not be liable to you by reason of our withdrawing any products from the Website.
    2. Minor changes to the products. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
    3. More significant changes to the products and these terms. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

 

  • Providing the products
    1. Delivery costs. The costs of delivery can be found at Deliveries and Returns. If any import duties or taxes are applicable to your order you are solely responsible for paying these costs, and we will not be held liable for any delay in delivery or cost that may arise due to your failure to pay import duties or taxes or your failure to comply with any associated obligation (including but not limited to compliance with local laws).
    2. When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and for most of our products within 30 days after the day on which we accept your order. Products made to order may take longer than 30 days to produce and deliver.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a safe place, we expect the local delivery service used to leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Any issues with delivery please contact: contact@aramintacampbell.co.uk
    5. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for any storage costs and/or any further delivery costs incurred. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
    6. When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us.
    7. When you own goods. You own a product which is goods once we have received payment in full.
    8. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    9. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the product as requested by you or notified by us to you (see clause 6).
    10. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
    11. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 14.4) and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.6).

 

  • Your rights to end the contract
      1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
        1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
        2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
        3. If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
      2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
        1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.3);
        2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
        3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
        4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
        5. you have a legal right to end the contract because of something we have done wrong.
      3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Please note that this right does not apply where your product is made to order.
      4. When consumers do not have a right to change their minds.  You do not have a right to change your mind in respect of:
        1. products made to order;
        2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
        3. any products which become mixed inseparably with other items after their delivery.
      5. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
        1. Have you bought goods?, if so you have 28 days after the day you (or someone you nominate) receives the goods, unless:
          1. Your goods are split into several deliveries over different days. In this case you have until 28 days after the day you (or someone you nominate) receives the last delivery.
          2. Your goods are for regular delivery over a set period.  In this case you have until 28 days after the day you (or someone you nominate) receives the first delivery of the goods.
  • How to end the contract with us (including if you are a consumer who has changed their mind)
      1. Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on 0131 555 7395 or email us at contact@aramintacampbell.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at the address above. Please call customer services on 0131 555 7395 or email us at contact@aramintacampbell.co.uk for a return label or to arrange collection.  If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
  • When we will pay the costs of return. We will pay the costs of return:
        1. if the products are faulty or misdescribed;
        2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
        3. In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
      2. How we will refund you.  If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
      3. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
        1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
        2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
      4. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are a consumer exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
  • Our rights to end the contract
      1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
        1. you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;
        2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
        3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
        4. you do not, within a reasonable time, allow us access to your premises to supply the services.
      2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  • If there is a problem with the product
      1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0131 555 7395 or write to us at contact@aramintacampbell.co.uk
  • Your rights in respect of defective products if you are a consumer

 

  1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box above for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
  2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection. Please call customer services on 0131 555 7395 or email us at contact@aramintacampbell.co.uk for a return label or to arrange collection.
  • Your rights in respect of defective products if you are a business
      1. If you are a business customer we warrant that on delivery any products which are goods shall:
        1. conform in all material respects with their description;
        2. be free from material defects in design, material and workmanship;
        3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
        4. be fit for any purpose held out by us.
      2. Subject to clause 13.3, if:
        1. you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 13.1;
        2. we are given a reasonable opportunity of examining such product; and
        3. you return such product to us at our cost, we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
      3. We will not be liable for a product’s failure to comply with the warranty in clause 13.1 if:
        1. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
        2. you alter or repair the product without our written consent; or
        3. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
        4. you make any further use of such product after giving a notice in accordance with clause 13.2(a);
        5. Except as provided in this clause 13, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 13.1.
        6. These terms shall apply to any repaired or replacement products supplied by us under clause 13.2.
  • Price and payment
      1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. For made to order products, we will notify you of the price of the product before you place an order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.
      2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
      3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
      4. When you must pay and how you must pay. We accept Visa, Visa Electron, MasterCard, Visa Delta, Amex, and other payment methods as updated from time to time. You must pay for the products before we dispatch them. We will charge your credit or debit card at the point the order is confirmed and then dispatch the products within a reasonable timescale to you.
      5. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
      6. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Royal Bank of Scotland from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
      7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  • Our responsibility for loss or damage suffered by you if you are a consumer
      1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
      2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1.
      3. We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
  • Our responsibility for loss or damage suffered by you if you are a business
      1. Nothing in these terms shall limit or exclude our liability for:
        1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
        2. fraud or fraudulent misrepresentation; or
        3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
      2. Subject to clause 16.1:
        1. we shall not be liable to you, whether in contract, negligence, breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
        2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, negligence, breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
  • How we may use your personal information
      1. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
  • Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by Scots law and you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the Scottish courts.
    7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have exclusive jurisdiction to settle any such dispute or claim.

 

Privacy Policy

This privacy notice applies to visitors to our website https://aramintacampbell.co.uk/ (“Website”), individuals who purchase products from us through our Website or individuals who contact us by telephone, e-mail or other means (including other electronic means).

  1. Who we are

We are Araminta Campbell Limited, a company registered in Scotland (company number SC526533) whose registered office is at 7-11 Melville Street, Edinburgh, United Kingdom, EH3 7PE.

We are a data controller for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) and related data protection legislation.

  1. How to contact us

If you have any questions about this privacy notice or our data protection policies generally, please contact us:

By post:    Duddingston, South Queensferry, EH30 9SN

By email:    contact@aramintacampbell.co.uk

By phone:    +44 131 555 7395

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

  1. Privacy notice
    1. We are committed to protecting your personal data and your privacy. This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, or that we acquire from a third party, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
    2. Before we process your personal data, we are obliged to inform you of who we are, why we need to process your personal data, what we will do with your personal data and to whom we will pass your personal data.
    3. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
    4. The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
    5. This version of our privacy notice was last updated on 25/10/2022.

 

  1. The data we collect about you
    1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity of the individual has been removed (anonymous data).
    2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
      1. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
      2. Contact Data includes billing address, delivery address, email address and telephone numbers.
      3. Financial Data includes bank account and payment card details.
      4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
      5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website.
      6. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
      7. Usage Data includes information about how you use our Website.
      8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
      9. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

  1. If you fail to provide personal data
    1. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with your product). In this case, we may have to cancel the contract you have with us but we will notify you if this is the case at the time.

 

  1. How is your personal data collected?
    1. We use different methods to collect data from and about you including through:
      1. Direct interactions. You may give us your personal data by filling in forms on our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
        1. purchase a product through our Website;
        2. create an account on our Website;
        3. request marketing to be sent to you;
        4. enter a competition, promotion or survey; or
        5. give us some feedback.

 

  1. Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

 

  1. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    1. Contact, Financial and Transaction Data from providers of technical, payment and delivery services; or
    2. Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

 

  1. How we use your personal data
    1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
      1. Where we need to perform the contract we are about to enter into or have entered into with you.
      2. Where it is necessary for our legitimate interests (or those of a third party) and  your interests and fundamental rights do not override those interests.
      3. Where we need to comply with a legal or regulatory obligation.
      4. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message.

 

  1. Purposes for which we will use your personal data
    1. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

 

  1. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity

(b) Contact

 Performance of a contract with you
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(c) Manage delivery address, email & delivery telephone number

 (a) Identity

(b) Contact

(c) Financial

(d) Transaction

 Performance of a contract with you
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

 (a) Identity

(b) Contact

(c) Profile

 (a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products)
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

 (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation
To use data analytics to improve our Website, products/services, customer relationships and experiences (a) Technical

(b) Usage

 Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant and to develop our business.
  1. Disclosures of your personal data
    1. We may have to share your personal data with-third party service providers to  fulfil our contractual obligations with you.
    2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

  1. How long do we retain your data?
    1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
    2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

  1. Marketing
    1. If you are a consumer, we will only use your personal data for direct marketing purposes where you have consented to be contacted for such purposes. We do not share your personal details with any third party for their marketing purposes.
    2. You have the right to withdraw consent to marketing at any time by contacting us using the details above.

 

  1. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

  1. Additional Information
    1. Compliance with legal obligations, etc.
    2. We may process (including disclose) your personal data in order to comply with any legal obligations binding on us; to protect the rights, property, or safety of our staff, our customers, or others; and to establish, exercise or defend our legal rights.
    3. When we process your personal data for the above purposes, we do so on the basis that such processing is necessary for compliance with a legal obligation to which we are subject or necessary in order to protect the vital interests of a natural person, respectively or necessary in order to pursue our legitimate interests in exercising our legal rights.

 

  1. Corporate governance

We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

  1. We may disclose your personal data to third parties:
    1. in the event that we sell or buy any business or assets, in which case we may if relevant disclose your personal data to the prospective seller or buyer of such business or assets; or
    2. if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
    3. When we process your personal data for the above purposes, we do so on the basis that we have a legitimate interest in pursuing business aims and objectives.

 

  1. Data transfers

We do not transfer personal data outside of the European Economic Area.

  1. Data Security
    1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
    2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
  2. Your rights
    1. Your personal data is protected by legal rights, which include your rights:
      1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
      2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
      3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
      4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
      5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
      6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
      7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
    2. If you want to exercise any of these rights, please contact us using the details above.
    3. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
    4. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at using the details above. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
    5. You also have the right to complain to the ICO, which regulates the processing of personal data, about how we are processing your personal data.
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