Atelier is closed Monday 25th December 2023 and reopens Wednesday 3rd January 2024. Last date for website orders to dispatch before Christmas is 21st December. Orders placed after this date won’t be shipped till 4th January.
a) If you cancel before the dispatch of any products your money will be refunded and the products will not be delivered.
b) We offer a refund or exchange on an undamaged products within 28 days of it being received by you.
c) Any products for refund or exchange are to be returned to Araminta Campbell Ltd, Duddingston Farmhouse, South Queensferry, EH30 9SN, Scotland, UK. Email: email@example.com and Telephone +44 131 555 7395.
d) We advise that when you are returning products to us, to use a courier or tracked postage which requires a signature as we are unable to refund products which are lost in transit. All products shall remain your responsibility until we receive them.
e) Any refund payment will be made within 14 days of the products returned to us, refunded to the credit or debit card used to purchase the products in accordance with these terms and conditions.
f) If you return any product(s) to us because it is faulty, we will include with your refund the shipping costs that you were charged when purchasing the products, and the shipping costs you paid when returning the products to us (this does not affect your statutory rights).
g) If you are returning any product(s) because it is unsuitable, we shall only refund the cost of the returned product(s), and you will be fully liable for the shipping cost paid when purchasing the products(s), and also for any shipping costs when returning the products(s) to us.
h) All products being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept any products(s) for refund if it has been damaged in transit or otherwise.
i) If a Custom Design Gift Box is returned within 28 Days, any refund will be nett of any design time that may have been conducted within that timeframe. After 28 days a Custom Design Gift Box cannot be returned. Any Custom Design must have been started within one year of the date of purchase through contact with anyone in Araminta Campbell Ltd or to firstname.lastname@example.org
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